Tweets

Here, I got you the same thing as last time… only smaller. https://twitter.com/baltimoresun/status/1405572723045191685 🔄 0 👍 1 Original URL

@baechamelanie @marty_leslie If it stayed open until resolved, citizens/elected officials could check when they wanted and see the progression and notes. That would be accountability to residents. Quantitative data points without transparency become goals that can be manipulated 🔄 0 👍 1 Original URL

@marty_leslie @baechamelanie If I’m not mistaken, @marty_leslie made this call, it was turned into a service request by 311. Once it was assigned to whomever, it was closed and the submitter is blocked out. What if it was assigned incorrectly? The wrongly assigned have no impetus beyond “can’t complete” 🔄 0 👍 2 Original URL

@marty_leslie @baechamelanie This is a good example of what I’m talking about. This service request should have been transferred to RP, who then transfers to DPW, who then investigates and makes notes in the service request. All of this would be visible to someone with the SR number who could track progress. 🔄 0 👍 0 Original URL

RT @cmcampbell6: A 2019 survey by @BmoreCityDOT found that approximately 1.3% of the city’s 37,086 curb ramps complied with the ADA. Wheel… 🔄 0 👍 0 Original URL

@cathro I’m so sorry Catharine! 🔄 0 👍 0 Original URL

@baechamelanie Yes, that’s the issue. 311 as an “agency” isn’t responsible but the ticket needs to stay visible in the system so constituents can track it through and see all details all the way through to closure. That’s how it originally worked and was changed in the last 5 years 🔄 0 👍 0 Original URL

@mulegirl I thought it was he didn’t listen to users in a co-design way and that ideas did spring from their heads a la geniuses. Then you got stuff like the puck mouse and Apple Cube. 🔄 0 👍 0 Original URL

@baechamelanie I do like that the data team is now located in the mayor’s office and look forward to what that will yield. The issue with accountability is what metric is being used. Back in the day, 311 calls weren’t closed until problem solved or couldn’t be. Told now closed when assigned 🔄 0 👍 1 Original URL

@jengolbeck It’s weird you two aren’t friends. 🔄 0 👍 3 Original URL